Selecting your Printer
- Plug everything in. Make sure your printer is connected and turned
on, as well as any other peripheral devices you normally use. Start
up your Mac. Go to the Apple Pull Down Menu in the upper left corner
of your monitor and go to the Chooser. When the chooser window opens,
click once on the icon that represents your printer in the left side
of the chooser window. Then click once on the printer description it
gives you in the right side of the chooser window. Now close the window.
You may get a message telling you that you have changed your printer
selection, save those changes or click okay. Now your Mac knows which
printer to use.
Netscape and Explorer Users:
If you have an Epson printer you need to
make one change in the print setup window within netscape and/or Explorer.
Launch Netscape or Explorer. When the application opens go to the pull
down menus at the top of your screen, go to File, down to page setup.
When the page setup window opens you will notice a small box at the
bottom of the page setup window next to the words - fit to page. Make
sure this box is UNCHECKED. If left checked you will get tiny little
printing in the corner of your pages when you try to print a web site
from Netscape or Explorer. Repeat this procedure within Explorer if
Cable Modem Users: When you get your Macintosh
home and all connected to the cable modem you should turn on your Mac,
then power cycle the modem. Power cycling means pulling the plug from
the wall on your cable modem and counting to 10 and then plugging it
back in. This allows your cable modem to recognize the Mac is back.
Also make sure your apple talk control panel is set to Ethernet, otherwise
the modem connection for ATT will not be recognized.
To check the appletalk option, go to the Apple Pull
Down Menu and scroll down to control panels, then select AppleTalk When
the AppleTalk control panel opens make sure you are connecting via -
Ethernet. Then close the window and save your changes if asked. External
56K modem users: Make sure your modem is connect to the Mac and that
the modem is powered on, if you have a USB modem it gets power directly
from the Mac. If you have a serial modem, it requires an external power
plug. Plug the phone cable into the correct port on the back of the
modem, usually the outside phone port on the back of the external modem.
Make sure the phone cable is connected to a wall outlet, or whatever
connected device you had it on prior to service. Now go to the Apple
Pull Down Menu, to control panels, to Modem. Make sure your modem is
connecting using the modem port for external serial modems. Connect
using the USB modem for USB external modems. Connect using the internal
modem for internal modem users, such as iMacs.
AOL users: How to circumvent issues with accessing web sites that
AOL may not allow you to view:
Launch AOL as you normally would do and allow it to connect you to
the internet. Check your email and make sure you are receiving email,
so that you know that you are actually connected via the phone line.
Hide AOL by clicking anywhere on your desktop - which should make the
AOL screen disappear into the background and you should then be able
to see more of your desktop area.
Find your main hard drive icon ( usually located in the upper right
corner of your screen ). Double click your hard drive icon, this will
open a window and you will be able to see the list of items installed
on your iMac - files and folders. Scroll down to the folder called Applications
(Mac OS 9).
Open that folder and look for another folder called Internet or Internet
Apps, or you may have a folder called Internet Explorer 5 installed
directly on your main hard drive list. Inside the Internet Explorer
folder locate the icon for the application itself. It will be called
Internet Explorer and the icon is a big blue E. Highlight it by clicking
on it only once. Then use the keys on your keyboard to make an
alias of that application by holding down the Command key (apple key)
and then hitting the M key. This action will create an alias, it will
be italicized and have the word alias at the end of it.
Drag the alias to the desktop and let it go. Close your hard drive
window. Double click the Explorer alias icon on your desktop that you
just created. This will launch a separate internet application that
will allow you to access the web site that AOL could not access. You
will have to know the exact address or URL of the site you wish to go
to. You can get that information by switching back into AOL, trying
to access the site from there and copying the address of that site and
typing it back into Explorer. Explorer will most likely allow you access
to the site when AOL may not. Any additional AOL problems, please contact
AOL directly, or it may be your phone lines, or the physical phone cable
that is problematic.
Checking the Date and Time: Go to the Apple Pull
Down Menu, go to control panels, then to Date and Time. Check to be
sure the correct date and time are displayed or make the needed changes.
Close the window.
Rebuilding the Desktop File - Read this next
procedure all the way through before starting the process.
You may want to print these instructions. This little bit of regular
maintenance can keep a lot of small problems from plaguing your Macintosh
computer over time. This action is especially helpful if your Mac crashes,
or if you have to restart your Mac due to a freeze. First, shut down
your Mac. Pull the plug if you have to, which you may have to do if
it froze and is not responsive to pushing the reset button. Start up
the Macintosh. Hold down the option (alt) and command (apple key) keys
together and continue to hold them down through the entire startup process.
Do not let go of these keys until your Mac has completely started up
and a window appears on your desktop asking you if you want to rebuild
your desktop. In some cases prior to the end of the startup process,
the disk repair check will run itself and when it is complete is will
expect you to click the 'done' button. You can do that without taking
your finger off the option and command keys, then allow the process
Allow the startup process to finish and
the window asking you if you want to rebuild the desktop to appear before
you lift your fingers off the keys. Once the desktop message appears
you can take your fingers off the keys, but do not click okay to rebuild
the desktop until you see the control strip appear at the bottom of
your monitor, usually in the lower left corner. This may take a few
seconds for some Macs. It may be just be the tip of the control strip,
but that is the indicator that the startup process is complete and that
you are ready to rebuild the desktop. If you do not normally use a control
strip at the bottom of your monitor, just go ahead and click okay to
rebuild your desktop.
Once you lift your fingers off the option
and command keys and the control strip is visible, then you can click
okay and allow the Mac to rebuild the desktop. This process may take
a few minutes for some Macs. It takes longer for larger hard drives
or hard drives with a lot of graphics data. What ever amount of time
your Mac takes to rebuild the desktop file is usually normal for your
When the process is complete you may notice that your
icons look better, some of them may get some color back in them, or
generic icons will convert back to the proper icon for the application
or file to which it belongs. What you have just done is a light refresh
of the system. Your Mac should run a little better and it may be less
susceptible to crashes and freezes. If this procedure does not improve
the performance of your Mac, call us for a diagnostic assessment. You
should rebuild the desktop weekly to help keep your Mac in good working
order. Graphics heavy users should consider performing this procedure
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